What We Believe
At Lufthansa InTouch we strive to be the best at being in touch – with our colleagues, customers and clients.
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Our Core Values are at the Heart of our Corporate Culture
These values reflect our corporate identity and guide how we interact with our colleagues and customers.
Lufthansa Company
We live the Lufthansa spirit!
Lufthansa Company
"I really enjoy being part of a leading airline. Being responsible for my colleagues’ business travels, I know that no matter in which country they arrive, the Lufthansa family is already there. A brand one can be truly proud to represent!"
Melanie Gertz, Assistant to CEO, Cape Town
Lufthansa Company
"After more than 34 years with the company, the Lufthansa brand is tattooed on my heart! I feel well looked after and truly believe in this brand. I carry it in my heart that I am a fan of Lufthansa!"
Birgit Karl, Director Product & Process, Berlin
Lufthansa Company
"The feeling of home you get being part of this international brand is amazing. Lufthansa is a great name to represent, and I am proud to be associated with the brand!"
Zuleika Hoosen, Project Manager, Cape Town
Lufthansa Company
"I love being part of A Lufthansa Company. It’s much more than a job; it’s my passion, it’s a lifestyle, it’s a branding on my heart – Be Lufthansa!"
Heiko Matzk, Customer Service Consultant, Berlin
International Team Spirit
We think global. We love working with colleagues from other cultures and countries and learning from each other every day.
International Team Spirit
"My Human Resources team is spread across our 6 Centres worldwide. It’s exciting to work with different nationalities and cultures daily; this is definitely something that sets Lufthansa InTouch apart from other employers."
Nadin Gebhardt, Head of Group HR, Berlin
International Team Spirit
"Our team spirit across our worldwide family is unique and exciting - something I cherish and value. Working together towards a common goal is the foundation for respect, growth, and success."
Axel Schnoor, Training Specialist, Cape Town
International Team Spirit
"I love our International Team Spirit and the diversity of the Lufthansa family. Lufthansa InTouch connects all nations and cultures which makes me feel right at home. The endless travel opportunities Lufthansa offers inspire me to explore the world!"
Beate Hanke, Provider Manager, Berlin
International Team Spirit
"Success goes hand in hand with teamwork, which we achieve through cooperation and collaboration. I love working with team members who are on the other side of the world but always by my side. We grow together as colleagues, friends, and a big global family, to deliver the best service to our customers."
Esra Utku, Global Helpline Consultant, Istanbul
Quality Leader
Exceeding expectations – that’s our commitment to our business and our personal development.
Quality Leader
"I credit my success to the range of leaders I have worked with; they kept me motivated and striving to succeed while encouraging me to become a Quality Leader myself. To make a thought-through plan and watch your team succeed really makes you proud!"
Derek Gunter, Project Facilitator, Peterborough
Quality Leader
"Hearing a smile in my customers’ voice and knowing they are satisfied truly makes my day. Every new day is a new challenge to provide 5-Star service, and share my knowledge and experience with my colleagues."
Eda Atas, Customer Service Consultant, Istanbul
Quality Leader
"Quality has always been a main drive in my career, and I strive to act as a Quality Leader in every task. I enjoy our commitment to providing an excellent customer experience; each colleague contributes their own strengths and skills to create the energy essential for our 5 star quality service."
Lars Müllenberg, Quality Manager, Berlin
Quality Leader
"Being a Quality Leader means bringing positivity and motivation to my working environment, while proudly upholding our 5-Star standards in every task."
Quennie Unira, Team Quality Specialist, Manila
Individual Caring
We are inspired to care about our customers and colleagues alike.
Individual Caring
"The most important thing for me is to take care of our passengers, clients, and above all my colleagues with patience and understanding. It means treating everyone with respect and professionalism. When we help each other we simultaneously make the world a better place!"
Ilse de Waal, Team Leader & Operational Quality Consultant, Cape Town
Individual Caring
"It’s incredibly important to maintain a caring and positive work environment. I do my best to ensure each colleague is motivated, heard, and feels part of a reliable team. We’ve created a virtual family that proactively supports colleagues and customers alike."
Airin Aguilera, Team Leader, Peterborough
Individual Caring
"Individual Caring means always going the extra mile for our customers. I focus on the specific needs of each customer, making sure their Lufthansa experience is truly memorable. Caring for every request individually means our customers know they are in good hands!"
Sina Weishaupt, Customer Service Consultant, Cape Town
Individual Caring
"The constant caring and support from my colleagues and superiors made it possible for me to face various challenges, believe in myself, and grow my career."
Zsuzsanna Budai, Project Coordinator, Brno
People Business
Our professional spirit is shaped by individual interactions - not only with our customers, but also amongst each other.
People Business
"Whether it’s our clients or colleagues, people are at the heart of our business. It's the personal interactions that make every day special and put a smile on my face!"
Sabrina Nepgen, Client Relationship Manager, Cape Town
People Business
"Working as part of an international team, I see the standards that set us apart from the rest: We believe in people - we are truly a People Business! It’s this empowering people focus that makes me proud to represent Lufthansa!"
Shonte Williams, Social Media Editor, Cape Town
People Business
"Our focus on our people is the key to setting the foundation to cultivate and grow success with others in our business."
Julian Steenveld, Customer Service Manager, Cape Town
People Business
"No matter where in the world at Lufthansa InTouch, the core and heart of this organisation are its people. We are passionate, highly motivated, and always strive to offer an excellent service to our customers. A true Peoples Business!"
Jil Töpfer, Head of Process Management, Frankfurt
Lufthansa Global Tele Sales GmbH,
trading as Lufthansa InTouch
Ullsteinstr. 138, Haus 1A, 12109 Berlin, Germany
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