OH DEAR!

Use of Cookies

Lufthansa InTouch Cookies

Lufthansa InTouch uses cookies and active components (e.g. JavaScript) to track visitors' preferences and customize the design of the websites. Cookies are small text files stored on your computer when you visit our website. Cookies pose no risk to your computer, as they are simply text files and not executable programs.
So-called “session cookies” expire at the end of the browser session and can capture your activities during the browser session. In contrast to these, there are “permanent cookies” which are saved on your terminal and these are able to capture your settings or activities on multiple websites.

Cookies are stored until deleted by the user. However, this can result in some functions no longer being available. For information on deleting the cookies, please consult your browser's help function. No personal data is stored in the cookies used by us.

Web beacons are small graphic data (also known as 'Pixel Tags' or 'Clear GIFs'), which can be included in our websites, apps, applications and newsletters and are usually used in combination with cookies to identify users and user behavior. The above mentioned statements about cookies apply accordingly for web beacons; web beacons will in particular not be used in case you objected to the use of the relevant cookie.

The cookies on the Lufthansa InTouch website (lh-intouch.com) are used both to ensure convenient browsing and for market research and advertising purposes, as well as to collect statistics on use.

We also use cookies for the purpose of web tracking, and they form the basis of your personalised content. It depends on your browser's settings as to whether the cookie file is stored or deleted. If the file is stored, our webserver can recognise your terminal. Next time you visit the site or when you switch between functions requiring you to enter a pass-word, the cookie can save you re-entering information. This is how cookies make it easier for you to use websites requiring user input. Additionally, cookies can help us offer you the most personalised, optimised surfing experience, as long as you give us permission to do so.

How to Control or Disable Cookies

The Lufthansa InTouch website allows you to approve or deny our use of cookies.

To approve simply click the "Got it!" button at the bottom right of the website.

To Deny cookies simply click the "Decline" button at the bottom right of the website.

If you have decided fundamentally not to provide or to revoke your consent (deactivation of cookies) for the use of cookies, which are subject to approval; you will only be able to use those features on our website that are guaranteed not to use cookies.

Cookie Categorisation

We categorize cookies as follows:

Necessary cookies (Stage 1)
These cookies are essential for our websites and their features to work properly, e.g. to remember cookie permission settings.

Convenience cookies (Stage 2)
These cookies enable us to improve the usability and performance of our websites, e.g. to remember selection of region and country. Currently we do not use and convenience cookies.

Statistics cookies (Stage 3)
These cookies collect information about how you use our websites. As early as stage 1 (necessary) and stage 2 (convenience), anonymized access measurements are carried out using what are known as session cookies. In stage 3 (statistics), a cookie is stored on your computer for a maximum of 12 months.

Targeting cookies (Stage 4)
Targeting cookies are used to track visitors across websites. The intention is to display ads that are relevant and
engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Third-party cookies

The Lufthansa InTouch website incorporates content and services from other providers (e.g. YouTube) who, in turn, may use cookies and active components. Lufthansa InTouch has no influence on the processing of personal data by these providers.
Please note that the option provided by Lufthansa InTouch to decline cookies used has no effect on cookies and active components from other providers (e.g. YouTube ).
Please refer to the respective provider's websites for information about the use of cookies and how your data is handled.

Cookies used by Lufthansa InTouch: stage 1 (necessary)

Name: Privacy-accepted
Category: Necessary
Type: Permanent
This cookie will be stored for a maximum of 12 months or until you revoke your consent to the use of cookies.
Purpose:
Remembers your consent to the use of cookies for this website.

Name: privacy-declined
Category: Necessary
Type: Permanent
This cookie will be stored for 60 days max, or until you change your settings with regard to the use of cookies.
Purpose:
Remembers that you have declined the use of cookies for this website

Cookies used by Lufthansa InTouch: stage 3 (statistics)

Name: _ga
Category: Statistics
Type: Permanent
This cookie will be stored for a maximum of 24 months or until you revoke your consent to the use of cookies.
Purpose:
Registers a unique ID that is used to generate statistical data on how the visitor uses the web site.

Name: _gat
Category: Statistics
Type: Session
Session cookies exist only during your visit of our website. The visit ends when the browser window or the browser is closed.
Purpose:
Used by Google Analytics to throttle request rate.

Name: _gid
Category: Statistics
Type: Session
Session cookies exist only during your visit of our website. The visit ends when the browser window or the browser is closed.
Purpose:
Registers a unique ID that is used to generate statistical data on how the visitor uses the web site.

Cookies used by Lufthansa InTouch: stage 4 (targeting)

Name: ads/conversion/#
Category: Targeting
Type: Session
Session cookies exist only during your visit of our website. The visit ends when the browser window or the browser is closed.
Purpose:
Tracks the conversion of adverts to the website.

Name: ads/ga-audiences
Category: Targeting
Type: Session
Session cookies exist only during your visit of our website. The visit ends when the browser window or the browser is closed.
Purpose:
Used by Google Ad Words to re-engage visitors that are likely to convert to customers based on the visitor's online behaviour across websites.

Name: collect
Category: Targeting
Type: Session
Session cookies exist only during your visit of our website. The visit ends when the browser window or the browser is closed.
Purpose:
Used to send data to Google Analytics about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels.

Name: IDE
Category: Targeting
Type: Permanent
This cookie will be stored for a maximum of 12 months or until you revoke your consent to the use of cookies.
Purpose:
Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measu ring the efficacy of an ad and to present targeted ads to the user.

Name: test_cookie
Category: Targeting
Type: Session
Session cookies exist only during your visit of our website. The visit ends when the browser window or the browser is closed.
Purpose:
Used to check if the user's browser supports cookies.